Papers in Refereed Journals

Sousa, R. & Voss, C. A. Contingency Research in Operations Management Practices, Journal of Operations Management – 26(6) 2008 697-713.

Voss C.A., Roth A.V. and Chase R.B. Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation, Production and Operations Management, 2008, 17(3) May-June, 247-266

Sousa R., and Voss C.A., Operational Implications of Manufacturing Outsourcing for Subcontractor Plants: An Empirical Investigation, International Journal of Operations and Production Management, 2007, 27,  9 974-997. ( Highly Commended Award Winner, Literati Network Awards for Excellence 2008).

Theoharakis V. T., Voss C.A., Hadjinicola G.C., and Soteriou A.C., Insights into Factors Affecting Production and Operations Management (POM) Journal Evaluations, Journal of Operations Management, 2007. 25, 4, 932-955

Voss C.A., Learning from the first Operations Management Textbook, Journal of Operations Management , 2007, 25, 2, 239-247

Sousa R., and Voss C.A., Service Quality in Multi-Channel Services Employing Virtual Channels, Journal of Service Research, 2006, 8, 4, 356-371

Voss C.A., Paradigms of Manufacturing Strategy re-visited, International Journal of Operations and Production Management, 2005, 25, 12, 1223-1227

Voss C.A. 'Alternative Paradigms for Manufacturing Strategy', International Journal of Operations and Production Management, 2005, 25, 12, 1211-1222 (republication of earlier article)

Fynes B.J., de Búrca S., & Voss C.A., Supply Chain Relationship Quality, the Competitive Environment, and Performance, International Journal of Production Research,  2005, 43,16 pp 3303 – 3320

Fynes B.J., de Búrca., & Voss C.A., The Impact of Supply Chain Relationship Quality on Performance, International Journal of Production Economics, 2005, 96, pp 339-354

Fynes B.J., de Búrca, & Voss C.A., The Impact of Supply Chain Relationship Dynamics on Manufacturing Performance, International Journal of Production and Operations Management, 2005, 25, 1, pp 6-19 (Emerald awards for excellence 2006-IJOPM – Highly commended)

Voss C.A, Tsikriktsis N., Funk B., Yarrow D., and Owen J., Managerial choice and performance in service management – a comparison of private sector organizations with further education colleges, Journal of Operations Management , 2004, 23, pp 179-195

Voss C.A., Roth, A. V., Chase, R. B., Rosenzweig E.D., & Blackmon K., "A tale of two countries  – Conservatism, Service Quality, Feedback and Customer Satisfaction", Journal of Service Research, 2004, 6, 3 212-230

Voss C.A., "Rethinking paradigms of Service - Service in a virtual environment," International Journal of Operations and Production Management , 2003, 23,1 88-104

Sousa, Rui, and Voss C.A. 'Quality Management Revisited: A Reflective Review and Agenda for Future Research', Journal of Operations Management, 20, 2002, 91-109

Voss C.A., Tsikriktsis, N., and Frohlich, M., Case Research in Operations Management, International Journal of Operations And Production Management, 22, 2, 2002, 195-219

Fynes, B. and Voss, C., "The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Performance", International Journal of Operations & Production Management, Volume, 22 No. 6, 2002, 589-613,

Fynes, B., and Voss C.A., 'A Path Analytic Model of Quality Management Practices, Quality Performance and Business Performance', Production and Operations Management, 2001 1, 4, winter 2001, 494-513

Sousa, Rui, and Voss C.A. "Quality Management: Universal or Context Dependent, an empirical investigation across the manufacturing strategy spectrum", Production and Operations Management , 1, 4, winter 2001, 383-404

Cagliano R., Blackmon K., and Voss C.A., "Small firms under microscope: international differences in production/operations management practices and performance", Integrated Manufacturing Systems, 12,7, 2001, pp 469-482 (Highly commended – best paper award 2002)

Drejer, A., Blackmon, K., and Voss, C. Worlds apart: A look at the operations management area in the US, UK and Scandinavia, Scandinavian Journal of Management, 16(1): 2000, 45-66. ISSN 0956-5221.